Answered By: Kimberly Reycraft Last Updated: Sep 20, 2021 Views: 275
Written appeals may be submitted in person at the Circulation Desk, or by e-mail to email@example.com, or regular mail to the FGCU Library Customer Services Department. Acceptable basis for Library’s consideration of an appeal are:
- Circumstances beyond the control of the borrower caused the late return, loss or damage of library materials.(Substantiating documentation, i.e. police reports, hospital bills, etc. must be submitted with the written appeal.)
- Library error in processing the transaction.
- Payment of charges would cause excessive financial hardship to the borrower.
The Customer Services staff will review appeals with final disposition made by the Department Head, or designee. The borrower will be notified of the decision in writing within 14 days of receiving the written appeal.
For more information, see the Appeal of Library Fines and Bills section of the Library's online Circulation Policy.
One appeal per student.
Links & Files
Text Us: 239-676-0840
Circulation / Borrowing
Reference / Research
Computer Lab Help
Archives and Special Collections